Account Monitoring Email Template

NB: Please ensure this is used every time we are needing to query a non-PMX holding. No one should be writing their own mails, only this template should be used. Ops should always share the account snippet with the team.

"Hi ABC

I hope you are doing well.

The above-mentioned client's Insert platform name investment with account number: XXXX has an allocation to the {Insert name of fund(s)} that is not according to the signed mandate in place for this account.

INSERT SNIPPET FROM OPS SHOWING WHAT IS BEING HELD IN THE ACCOUNT

Kindly complete the below actions based on the your intention for the account:

1. If you would like PMX to continue to manage this account (retain the bespoke mandate), please confirm with us so that we can rebalance the account back to the target weights according to the PMX mandate.

2. If you do not wish to retain the PMX mandate over the account and your allocation to XYZ fund was intentional, please proceed with terminating the mandate and changing the broker code at platform (to the adviser's standard broker code). This will mean we will no longer be responsible for monitoring the account and you can continue to hold {Insert name of fund(s)}.

Please confirm which route you will be taking so that we are aware of your intended action. Please do not hesitate to reach out if this is not clear and you need additional guidance."

Kind Regards

XXX